Operations Manager

About Preface

Preface is a content and tech-enabling company with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt. With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfill the ever-changing learning & customized-development needs of learners and corporates worldwide.

Role Overview

As the Operations Manager, you will oversee daily operations, ensuring our team delivers exceptional customer experiences. You will play a crucial role in staff training, inventory management, and enhancing overall store performance.

Key Responsibilities

Customer Experience

• Create a welcoming environment for customers.


• Address customer inquiries and feedback promptly.
  

Product Quality

• Ensure products meet our high standards for quality and presentation.


• Monitor and maintain the cleanliness and organisation of the store.

Team Leadership

• Recruit, train, and develop staff to deliver exceptional service.


• Conduct regular training sessions on product knowledge, customer service, and operational procedures.


• Lead by example, motivating the team to achieve sales and performance goals.

Operations Management

• Oversee daily operations, including staffing, inventory management, and scheduling.


• Manage budgets and maintain financial records.


• Regularly review product quality and market trends.

Customer Relationships

• Respond efficiently to customer complaints.


• Organise staff scheduling, discipline, and operational workflow.


• Provide on-the-job training on product knowledge and upselling techniques.


• Evaluate performance and provide feedback.


• Create detailed reports on weekly, monthly, and annual revenues and expenses.

Requirements

• Minimum of 5-8+ years of experience in the F&B or hospitality industry.


• Strong leadership skills with the ability to motivate and develop a team.


• Excellent communication and interpersonal skills.


• Attention to detail and high-quality standards.


• Strong knowledge and passion for coffee and wine, with WSET Level 2 or above certification preferred.


• Flexible availability, including evenings, weekends and holidays.


• Relevant qualifications and food licensing knowledge are a plus.


• Fluency in Chinese and English.

Benefits

• Competitive salary and performance-based incentives.


• Opportunities for professional development and growth.


• A supportive and dynamic work environment.

If you are passionate about creating memorable customer experiences and have a knack for managing teams, we would love to hear from you!

To Apply:
Please send your resume and a cover letter outlining your relevant experience to [email protected].