Operations Manager

Company : Scentair Technologies

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Operations Manager

At ScentAir, we elevate experiences for diverse businesses—from hotels and airports to retail, gyms, and spas —through our innovative scent solutions. Partnering with iconic brands like Marriott, Westin Resorts, Crown Resorts, and Zara Home, we harness the power of scent to transform environments and enrich customer experiences. Join over 50,000 satisfied clients in more than 120 countries and discover how our captivating fragrances can enhance your brand.

Ready to learn more? Visit us at: https://scentair.com/

OPERATIONS MANAGER
We are seeking a dynamic Operations Manager for our Hong Kong office to lead our Operations team and orchestrate a seamless end-to-end experience - from initial pitch through delivery and post-sale support to complaint resolution - across the APAC region. Reporting to the Operations Director APAC, you will oversee technical services in Asia and manage logistics, warehousing, and inventory in Hong Kong and Japan. You will guide the Technical Services and Logistics Team to deliver outstanding customer support and drive continuous, measurable improvements aligned with our business objectives.

KEY TASKS & RESPONSIBILITIES

Oversee the Technical Services in APAC Region. Lead the Technical Services Team and contractors in providing excellent technical service and customer support. Setting performance goals and implementing best practices to enhance service delivery and teamwork
Oversee the entire customer journey, in particular key accounts, ensuring a smooth transition from pitching through implementation to ongoing support
Build and maintain strong relationships with clients, addressing their needs and ensuring their satisfaction
Proactively implement effective complaint resolution strategies, swiftly addressing and resolving customer complaints and concerns
Manage the Hong Kong warehouse and Japan 3PL operations, improving logistics coordination, customs declaration and inventory management while proactively planning to ensure optimal stock availability and maximizing order fulfillment
Develop and refine operational processes and performance metrics to enhance efficiency, improve service quality, and elevate customer satisfaction
Collaborate with Sales and Finance Teams to drive key company projects, ensuring effective communication and execution
Support the Operations Director APAC in leading the Operations function, fostering a culture of excellence and continuous improvement

SKILLS & QUALIFICATIONS

Bachelor's degree in Science, Mechanical Engineering, Building Services Engineering, Facilities Engineering, or a related discipline
Minimum 10 years of relevant experience in supply chain within a multinational environment, leading teams across warehousing, logistics, and/or technical services
Knowledge of HVAC systems is preferred but not required
Proven track record in managing technical contractors is an advantage
Strong leadership skill, with the ability to motivate and guide teams
Strong problem-solving skill, excel at presenting technical solutions to internal and external stakeholders
Strong analytical skills and experience with business performance metrics
Strong business acumen with a growth mindset that sees challenges as learning opportunities and a willingness to adapt to industry changes
Excellent communication and interpersonal skills
Highly proficient in both verbal and written English and Chinese (Putonghua and Cantonese)
Proficient in ERP systems
Openness to conducting conference calls across different time zones.

ScentAir offers the right candidate a competitive salary, benefits, and career development.

Interested parties, please click "Apply Now" to send us your full resume, including your last/current salary, expected salary, and availability.

ScentAir is an Equal Opportunity Employer and commits to creating and maintaining a diverse and inclusive culture where everyone’s skills, experiences, and perspectives are recognized and valued.

All applications will be treated with the strictest confidence. The personal data provided will be used for recruitment purposes only. Only shortlisted candidates will be notified.

Original job Operations Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Scentair Technologies

Get the customer experience tool used by major brands for your small business spaces. Earn more revenue and drive customer loyalty with smaller scale scent marketing.

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Operations Manager

Job Description - Operations Manager

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