Order Taker - In Room Dining

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As an Order Taker (落單員), you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Handle guest inquiries regarding the In-Room Dining menu.


• Take and process orders, as well as coordinating delivery services.


• Provide attentive follow-up service to ensure guest satisfaction.


• Perform any other duties as assigned by the Supervisor.


• 解答客人有關客房餐飲菜單的查詢


• 處理餐飲訂單及協調送餐服務


• 提供貼心跟進服務，確保客人享有愉快的餐飲體驗


• 履行上司分配的工作

About You

• Diploma in Hotel Management or related disciplines.


• At least 1 year of relevant experience in the Hotel or F&B Service Industry.


• Guest-oriented team player with strong communication skills.


• Good command of written and spoken English and Chinese.


• 持酒店管理或相關學科文憑


• 具一年或以上酒店或餐飲服務相關經驗


• 以客為本，具團隊合作精神及良好溝通技巧


• 良好中英文書寫及會話能力

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.


• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.


• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.


• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.