Payment Solution, Consultant

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role
• To lead the financial support team to ensure smooth daily fund switching transactions for MPF, ORSO, Macau and other pension funds and relevant financial calculation process smooth daily fund operation and to deliver timely and high-quality special projects
• Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey-both directly and indirectly.

Roles and Responsibilities:

1. Ensure smooth operation on day-to-day fund switching operation for MPF, ORSO, Macau, JF funds and Agent Provident Fund (APF) (30%)

• Ensure fund operation is maintained and available according to service commitment
• Ensure achievement of compliance standards and guidelines of the sections

2. Oversees preparation and delivery of earnings allocation, contractual top up, dividend distribution, fee rebate and bonus rebate on time with quality (40%)

3. Directs and guides relevant special reports for client/member and ad hoc projects as requested (30%)

• Monitor ad hoc assignment, including system automation, imaging and workflow project and funds switching processing
• Control and monitor on the set up of new fund and fund withdrawal
• Handle client/member inquiries and complaints with high quality result
• Take up new roles and responsibilities as assigned by superior

Minimum Job Requirements:

Essential Technical Skills:

• Strong expertise in fund operations and pension schemes (MPF, ORSO, Macau, JF fund, APF), including fund switching and related financial calculations (e.g. allocation, rebate processing)
• Solid knowledge of financial operations, controls, and reconciliation, ensuring accuracy, compliance, and audit readiness
• Proven experience in process improvement, system enhancement, and workflow automation to drive operational efficiency
• Good understanding of regulatory and compliance requirements related to fund operations

Essential Behavioural Skills:

• Strong customer-centric mindset, with commitment to understanding customer needs and delivering reliable, high-quality outcomes
• Effective stakeholder collaboration, with the ability to work across cross-functional teams and manage internal and external parties
• Strong analytical thinking and problem-solving capability, with ability to identify root causes and implement practical solutions
• High level of accountability and results orientation, with ability to manage priorities and deliver under tight timelines

Experience, Qualifications & Certifications:

• University degree in Business, Finance, or related disciplines
• Minimum 7 years of relevant experience, including at least 3 years in a managerial or supervisory role
• Comprehensive knowledge of MPF / ORSO / Macau pension / JF fund / APF schemes and investment-related operations

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.