Product Owner - International Wealth and Premier Banking

We are currently seeking a high calibre professional to join our team as a Product Owner.

In this role you will:

• Drive the definition of the end-to-end future state of Wealth Sales Process across Branch, Digital, and Hybrid channels
• Partner with Operations, Channels, CLCM, Proposition teams to identify pain points streamline front-to-back processes, remove friction, identify opportunities for automation, digitization, and simplification
• Translate customer insights, jNPS feedback, complaints themes, and industry best practices into actionable journey improvements
• Support cross-sell enablement by linking Retail Banking and Wealth journeys to create seamless customer pathways
• Work closely with Digital, Customer Experience, and Channel Strategy teams to uplift customer experience across all touchpoints
• Contribute to the development of KPIs and measurement frameworks to track journey performance and business outcomes
• Support commercialization initiatives that drive adoption, conversion, and engagement across wealth propositions
• Ensure wealth sales processes and journeys align with regulatory requirements across multiple jurisdictions
• Partner with Risk & Control teams across all three lines of defense to ensure robust governance and adherence to the Bank's risk management framework
• Maintain documentation, process maps, and controls to support audit readiness and operational resilience

Leadership & Collaboration

• Act as a subject matter expert on wealth sales processes and customer journeys, supporting markets and stakeholders globally
• Foster strong working relationships across Group, Region, and Market teams to ensure alignment and effective delivery
• Contribute to a collaborative, inclusive, and high-performance team culture

To be successful you will need:

• Strong understanding of Wealth and Premier banking, including products, advisory models, and regulatory considerations
• Experience in sales process design, customer journey development, or distribution transformation
• Familiarity with digital wealth platforms, hybrid advisory models, and omni-channel experience design
• Experience working in business risk & control management
• Ability to drive agile change and manage complex, cross-functional initiatives
• Excellent stakeholder management and influencing skills, with the ability to work across seniority levels and geographies
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into action
• Exceptional communication skills, with the ability to simplify complexity and articulate clear recommendations
• Highly organized, able to manage multiple priorities, and comfortable navigating a matrix environment
• Demonstrated ability to work independently while contributing to a broader strategic agenda

Opening up a world of opportunity
www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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