Professional Services & Account Management

About the job 

TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Technical Consultant to join our growing team. Technical Consultants work closely with clients and internal teams and play a critical role in the success of the Professional Services team. This is an exciting opportunity for a self-starting and highly motivated team player with strong core technical and business analysis skills to join a well-established yet rapidly evolving company. 

The Technical Consultant will provide product recommendations, identify the best workflows, offer expertise for integration requirements and develop or set up sound technical solutions in a mission critical production environment. Consultants must be able to drive projects to completion by anticipating the needs of clients ensuring the alignment of internal and external teams focused on the project. 

Who will love this job 

·        A technical expert – after learning about the specifics of TS Imagine’s systems, you decide how best to integrate client and third-party systems to simplify and enable client workflows. 

·        A collaborator – who enjoys working with multiple business and technical experts internally and externally to specify, configure, and deploy solutions for clients. 

·        A problem solver – you delve into processes to understand how they work and how to make them work better. 

·        A mentor – you help other teams (such as customer support) to understand the technology and architecture of our system to better serve our customers. 

·        An independent self-starter – you are a subject matter expert who is enthusiastic about providing technical consulting and product expertise to clients and internal teams enabling comprehensive solutions to be delivered to the market. 

What you’ll do 

·        Understand simple to complex business requirements and design a technical solution to meet those needs. 

·        Install, deploy, or configure the suite of TS Imagine products and integrate product solution with other systems. 

·        Facilitate technical discussions and workshops for product deployment, project integrations and technical solutions for the suite of TS Imagine products. 

·        Determine the scope of a project and provide accurate man-day estimates identifying the resources required to successfully complete projects on time. 

·        Work with internal teams to finalize project timelines and milestones, document ongoing progress and highlight concerns in good time. 

·        Ensure proactive communication with clients and internal staff, managing enhancement requirements and escalations. 

·        Code technical solutions for integration and product extension and enhancements to follow established guidelines for deploying into a production environment. 

·        Ensure Sales, Account Management, and Support teams have the appropriate technical information to sell and support TS Imagine product solutions including details of customized workflows or bespoke solutions. 

·        Produce and manage client-facing and internal documentation. 

·        Conduct implementation pilots and help clients envision the final solution. 

·        Train new clients and internal teams on the essentials of TS Imagine systems to get them started on implementations. 

·        Identify areas for process improvement within the Professional Services department and make recommendations to Management. 

·        Produce high quality technical specifications and proposals. 

·        Other duties as assigned by senior management. 

You should have  

·        2 years+ experience  

·        Project time management  

·        Demonstrable experience in Business Analysis 

·        Strong experience in dealing with clients in pre-sales, implementation, and support roles. 

·        Knowledge of financial markets, companies, and products (Equity, Fixed Income, Credit, FX, Volatility, etc.)  

·        DEC or Bachelor's in Computer Science or Computer Engineering or matching technical skills 

Technical Skills: 

Good working knowledge of and experience with: 

·        Linux RHEL or similar 

·        MongoDB (or similar NOSQL) 

·        Sybase ASE or similar RDBMS (MySQL/Oracle/Postgres) 

·        Linux shell, Python, Perl, SQL, JavaScript 

·        Working with and troubleshooting C#, Java processes 

·        FIX, FIXML 

·        REST, JSON 

Additional Preferred Skills/Experience: 

·        Real-time and batch data feeds 

·        Messaging Queue Technologies: RabbitMQ or similar 

·        Code Mgmt and Deployment: Bitbucket/GIT, Jira, Team City, Docker 

Other Considerations: 

·        International and domestic travel 

·        Must be willing and able to be flexible with hours of coverage 

Why TS Imagine / Benefits

• Vacation and Personal days


• Annual bonus and salary review


• Training budget $1,500


• Health insurance


• Life Insurance


• Mandatory Provident Fund coverage

About TS Imagine 

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions. 

We challenge our employees every day to think creatively and innovate across silos and across platforms.  

Join us!