Program Manager (Retail Industry)

Company : Cognizant

Job Type : Full Time

Hong Kong

Job Description - Program Manager (Retail Industry)

Job Responsibilities

Work within a highly focused, dynamic, and agile division centered on customer principles and deliverables.
Ensure overall delivery and customer satisfaction, independently managing a program portfolio of 100+ Cognizant personnel (75% offshore).
Act as the customer SPOC from Cognizant, accountable for delivery across multiple projects-timelines, deliverables, budgets, SLAs, and operational metrics.
Build and manage relationships with multiple client stakeholders, handling expectations and driving efficiencies.
Be hands-on with day-to-day operations, possessing strong technical and functional knowledge to explain business problems internally and cascade information clearly.
Understand client strategies, tactics, and competitive landscape, along with key business drivers.
Track and report SLAs, metrics, and other critical hygiene factors impacting engagement.
Handle customer and internal escalations tactically across project teams and horizontals.
Report to internal senior management on engagement performance across delivery, bid management, staffing, financials, and operations.

Job Requirements

8+ years of IT experience.
Proven experience managing large and complex support engagements.
PMP or equivalent certification, with hands-on ITIL and ITSM delivery experience.
Retail industry knowledge.

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Program Manager (Retail Industry)

Job Description - Program Manager (Retail Industry)

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