Project Lead, Operation Readiness

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

To lead and coordinate all operational readiness activities for the Technology Partnership Operating Unit as part of the system implementation, ensuring that systems, processes, supporting tools and contingency plans are ready for go-live and sustainable operations.

Key Responsibilities:

• Define the overall operational readiness plan and timeline, aligned with master project plan;

• Coordinate business processes, roles and responsibility changes arising from the new systems;

• Define the readiness criteria and track readiness to go-live;

• Establish back-of-house operations and quality assurance functions as a priority;

• Implement and continuously refine the Standard Operating Procedures, incorporating the latest system functions and features;

• Define the service vision, SLA framework, and client manager playbook for the future Client Services function;

• Serve as the operation-lead of the Technology Partnership Operating Unit managing the interface between internal stakeholders and technology partners during the system transition; communicate business requirements to finalise the system design and development, manage issue resolution, and oversee contingency planning;

• Lead the transition to business-as-usual operations in the final phase, ensuring smooth handover of new standards, processes and team structures; and

• Perform any other duties from time to time as the Authority may reasonably direct.

You should:

• have 15+ years of experience in the entertainment, sports, or convention ticketing industry, with at least 8 years in a senior management role;

• have proven track record of having successfully led at least one large-scale digital commerce system migration or business restructuring project;

• have well-established network with international and local promoters, event organisers, and venues, with a strong understanding of their expectations for digital commerce platform and services;

• have excellent command of written and spoken English, Cantonese, and Mandarin, with strong business negotiation skills in all three languages; and

• be Able to perform under tight timelines, and drive cross-departmental, cross-cultural collaboration.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact: