Project Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Wholesale Banking - Wholesale Chief Operating Officer's Office
Our Wholesale Chief Operating Officer's Office is dedicated to manage non-financial risk, drive digital and transformation strategic execution, analyses big data and market opportunities, oversee customer due diligence, as well as provide business management support for wholesale banking. The team plays a key role in enabling high performance, mitigation of potential risk, promoting digital transformation to drive our business forward.
We are currently seeking high caliber individual to join us as Project Manager.

Principal responsibilities
• Provide project management and consultancy services on project/ system implementation, process workflow design, and process re-engineering in Wholesale Banking
• Actively monitor the project scope and resources to meet the project schedule and budget
• Work closely with various stakeholders including business users, operations, IT, audit, legal and compliance to ensure effective project governance
• Work with various WSB businesses/ functions on project prioritization to optimize resources usage, with the responsibility to oversee the overall budget management, resources allocation and prioritization amongst all projects
• Lead the project team in conducting comprehensive change impact and adoption assessments to ensure post-implementation business readiness
• Proactively manage all the potential risks, issues and dependencies on projects and recommend mitigating measures if required
• Keep abreast on latest technology/ best practices in banking industry and deliver changes to current processes with efficiency and cost improvement
• Foster a high engagement team to deliver good quality outputs which exceed user expectations



Requirements

Qualifications
• University graduate in related disciplines or other relevant qualifications
• Minimum 5 years of banking experience, preferably with knowledge of business banking products and bank operations. Knowledge in lending/ debit card / insurance/ robotic process automation/ digital banking will be an advantage
• Previous experience as a project manager in medium-to-large scale projects will be a plus
• Ability to overcome challenges, create innovative solutions and work in an agile environment
• Ability to communicate effectively and create connection with others
• Proficiency in both spoken and written English and Chinese (Cantonese & Mandarin)
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


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