Retail Sales Assistant 銷售助理

CityU Veterinary Medical Centre (CVMC) manages an extensive small animal clientele in Hong Kong. With our multicultural professional veterinarian and support staff, we are committed to uphold the highest medical standards and provide exceptional care for pets by our Primary Care, 24/7 Emergency & Critical Care and Specialty Services including Internal Medicine, Neurology, Dermatology, Cardiology, Surgery, Oncology and Anesthesiology. We have recently opened the largest small animal medical centre in Hong Kong with over 35,000 sq ft which include 22 consultation rooms, a first-of-a-kind in Hong Kong intensive care unit for animals, a cardiology suite, 7 surgical theatre suites, pharmacy and equipped with diagnosis and treatment, including 64-slice CT scanner, MRI system. digital radiography, ultrasound, colour doppler echocardiography, intra-operative fluoroscopy and endoscopy. We continuously search for new talent to join our team. If you believe that you share our values and aspire to join a passionate and dedicated team where you could contribute to its success, please submit your CV to [email redacted, apply via Company website] .

CityU VMC is an Equal Opportunities Employer. Personal data provided by job applicant will be treated in strict confidence and used for recruitment related purpose only.

Job brief

We are looking for a Retail Sales Assistant to provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Greet, direct customers and provide accurate information (e.g. product features, pricing, cross-sell and after-sales services)
• Answer customers’ questions about specific products/services and inform customer about promotion.
• Ensure racks are fully stocked & display
• Provides excellent/outstanding customer service (especially during peak times). Documents sales by creating or updating customer profile records
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
• Alerts management of potential security issues
• Assists with inventory, including receiving, moving and stocking merchandise

Requirements

• 1+ year of work experience as a Retail Sales Representative in pet industry or FMCG would be an advantage
• Understanding of the retail sales process
• Pet lover & willing to move 10+ kg goods items
• Passionate, Self-motivated and proactive
• Excellent communication and interpersonal skills, capable of building trusting relationships
• Good command of English & Chinese
• Computer proficiency in MS office including Excel & Outlook is a plus
• Day Shift work required
• Immediate availability is highly preferred

Please submit your resume stating expected salary with a recent photo by Apply Now.

(All information provided will only be used for recruitment related purpose)