Sales - M1

Additional Location(s): [[HKG]]

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

Hiring Manager: [[Brandon Chen]]
Recruiter: [[Peggy Tam]]

Sales Supervisor, RM, Hong Kong - M1

Purpose Statement

The core objective of this role is to support the Country Sales Manager in achieving the goals and objectives of the Division.  To aid the achievement of customer satisfaction and business growth through focused business planning and people management.

Key Responsibilities

• Industry knowledge: Responsible for providing continuous tools and education to self and team members to ensure up to date industry, competitor and product knowledge; Maintains knowledge of the industry and the competition continually seeking information from physicians, suppliers, and others to challenge, modify and prioritize regional strategies; Collects data from their region on competitor's sales tactics and prepares the team to counter them and keeps the marketing organization aware; Maintains awareness of industry trends and their impact on local /regional sales activities.
• Selling Skills: Visit customers and / or potential customers of Boston Scientific on a regular and planned basis to promote products and services to achieve monthly, quarterly and yearly revenue targets, as agreed with Country Sales Manager; Prepares quarterly regional sales forecast and participates in the determination of market potential and sales expense estimates; Develops an in depth knowledge of the products and services provided by the division; Support customers in terms of correct use of Boston Scientific products; Attend meetings, conferences and exhibitions, as required to promote Boston Scientific products and services; Develops markets and businesses according with divisional goals and objectives, trough execution, while optimize available tools (consignment, etc.); Identifies sales forecast gaps, submits corrective strategies and implements aggressive sales growth; Develops and recommends expansion analysis of new field territories; Responsible for developing, implementing and monitoring a region targeting program; Identifies & recommends promotion programs and materials to help support the sales plan & strategy; Shares personal selling experiences in a way that motivates others and teaches applicable skills; Coaches others in the field as appropriate on a disciplined selling model; Models strong selling skills in front of the customer with others present and without taking over the sales process; Actively supports corporate/divisional selling initiatives by proactively assisting in the training and influencing their team.
• Business Management: Monitors own and team member's sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of region management; Assists sales support/marketing staff members in activities such as sales promotion, training or market research in planning and executing special projects; Ensures the effective implementation of representative customer records, key contacts, reports and company policies; Show ongoing usage of AMS and encourages team to update data frequently; Develops and executes sales strategies and activities in conjunction with the Country Sales Manager; Plans and controls expenses to ensure sales objectives are met within budget; Integrates individual territory plans and account profiles into a broader regional sales plan and coaches sales team accordingly, in consultation with the Country Sales Manager; Conducts quarterly sales reviews with team and manager, adjusts strategies in accordance with Country requirements; Participates in pan-European, cross-functional and cross-divisional communication and team-work meetings; As interface to Clients and Customer Service has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors - Drive as needed to support and facilitate any field corrective action related his/her scope; Participates in driving quality awareness in every employee, while guiding the local organization towards improved performance and customer oriented initiatives; Co-ensures that employees are notified of all mandatory training and quality obligations with HR Manager; Tracks completion of mandatory training.
• Clinical Excellence: Is up to date and knows how to read and interpret clinical studies and data and is competent discussion partner to doctors; Maintains the skills and knowledge to sell the entire product line to all applicable buying influences and can differentiate each product line against the competitor's products in front of the customer.
• Quality: As interface to Clients and Customer Service has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors; Drive as needed to support and facilitate any field corrective action related his/her scope; Ensures that all products and advertisement have been through the appropriate approval processes, prior to sharing or publishing (LAR).

Quality System Requirement

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

• Requires general understanding of processes, procedures and systems within own job function
• Requires understanding of quality systems and regulations to implement in daily activities

• Applies general understanding of how the team relates to other closely related areas to improve efficiency of own team and ensure achievement of objectives and targeted results

• Provides formal day-to-day supervision and tactical oversight to a production or support team including setting performance and productivity expectations, coaching on performance and development, coordinating activities, checking on quality and work progress
• Reviews processes and maintains continuous improvement practices for team
• Implements performance evaluation tools to develop a high performance team

• Resolves problems of standard complexity and identifies the most appropriate solution based on practice and precedent
• Receives limited supervision on standard issues, and detailed instructions on new assignments
• Creates a system to receive and implement ideas for continuous improvement

• Makes decisions that directly impact the quality, efficiency and effectiveness of the tasks performed or services provided by the team
• Guides by using ongoing service and delivery requirements and standards

• Requires tact and diplomacy to communicate standard information and exchange ideas in a concise and logical way; understands when to involve specific stakeholders
• Assigns short-term tasks to team members and conveys performance expectations

Handles straightforward issues with employees and/or customers (internal or external) using sensitivity for appropriate communication

Sales Supervisor, RM, HK - M1

Requisition ID: [[584520]]

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.