Section Head, Quality Control Operation

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Lead and manage Quality control team to oversee Direct Channels & Business Banking's overall operation controls, ensure all operation processes are fully complied with the regulations and standard set by the Bank and regulator.

Main Responsibilities:

• To develop, implement and execute internal control procedures, ensuring adherence to establish effective control procedures across the Sales, Customer Services and Operation functions.
• To monitor the operation risk and regulatory compliance related issues, ensure the control self-assessment are properly carried out.
• Monitor different key indicators to mitigate operational risks of the department and ensure associated controls within the Department are in place and sufficient.
• Review and recommend improvements to optimize controls and comply with the group's policies and regulations.
• Advice to the frontline on control / compliance related matters e.g. complaints investigation, analyst complaint case and provide proper feedback to frontline staff.

Incumbent Requirements:

• Degree holder in Business, Finance or related disciplines.
• Minimum 10 years' relevant experience in the Banking industry.
• Strong understanding of sales and services operational controls, especially in the SME sector.
• Strong business acumen and analytical skills.
• Excellent analytical and problem-solving abilities.
• Strong interpersonal and communication skills, and capable of working effectively in a cross-functional environment.

Please note that only shortlisted candidates will be notified.