Senior Business Analyst - Insurance (Compensation)

Key Responsibilities

• Lead end-to-end business analysis activities for the new compensation system, including requirements gathering, documentation, and solution design.
• Work closely with business stakeholders (Agency, Broker, Finance, and Operations) to understand current compensation processes and translate business needs into clear functional requirements.
• Manage project timelines and deliverables, ensuring alignment with overall project milestones and stakeholder expectations.
• Collaborate with the IT development team to clarify requirements, review technical solutions, and ensure business needs are accurately reflected in the system design.
• Develop and maintain high-quality documentation, including Business Requirements Documents (BRD), Functional Specifications, Process Flow Diagrams, and User Stories.
• Lead and manage the UAT process, including designing test plans, creating test cases, executing tests, and tracking defects to ensure the system meets business requirements.
• Apply strong Excel skills (including Macros and VLOOKUP) to support data analysis, reconciliation, and validation during requirements and testing phases.
• Provide regular progress updates to project stakeholders and escalate issues or risks in a timely manner.
• Support change management and training activities to ensure smooth adoption of the new compensation system.

Requirements

• Minimum 8 years of working experience, with at least 5 years in the insurance industry (Life Insurance preferred).
• Strong hands-on experience in agency or broker compensation / commission systems is essential.
• Proven experience in business requirements gathering, documentation, and working with IT teams on system implementation projects.
• Strong UAT experience, including designing test plans, writing test cases, and managing the full testing lifecycle.
• Advanced proficiency in Microsoft Excel (especially Macros and VLOOKUP).
• Strong project coordination and timeline management skills.
• Excellent documentation and communication skills.
• Fluent in Cantonese, Mandarin, and English (written and spoken).

Preferred Qualifications

• Experience working with Life Policy Administration Systems is a strong advantage.
• Prior experience in compensation system implementation or transformation projects.
• Knowledge of insurance regulatory requirements related to agency compensation in Hong Kong.

What We Offer

• Opportunity to work on a high-impact digital transformation project in a leading insurance company.
• Collaborative and professional working environment.
• Competitive remuneration package commensurate with experience.