(Senior) Client Service Officer- Luxury Retail/ E-Com ($22-35K)

Hays is an international leader in specialist recruitment. Our approach proactively focuses on finding solutions. This approach, combined with quick responses and a flexible, tailored service, ensures ongoing relationships with multi-nationals around the world and access to the best range of job opportunities.

Your new company

Our clients are looking for Customer Service talents for developing a new team to cope with the business expansion.



Your new role

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
  
  
  
  

What you'll need to succeed

• Preferably 1-2 years' experience in customer service especially in E-Commerce/ Luxury Retail/ Luxury Lifestyle/ FMCG
• Candidates with more experience will be considered as Senior Client Service Officer/ Team Leader
• Strong command of written and spoken English, Cantonese and Mandarin
• Handle complex client situations and resolve them to the satisfaction of client and company
• Independent and can work under pressure
• Enjoy discovery and taking on a diverse set of tasks and challenges
  
  
  
  

What you'll get in return

• 5-days work week, public holiday
• Competitive salary - monthly & year-end bonus, yearly salary review & adjustment
• Flat structure, bring your ideas and the management will always listen
• Dynamic and fun work environment, great company culture
• Excellent opportunity with one of the most attractive employers in the business
• Exceptional career support and overseas training
  
  
  
  

What you need to do now If you're interested in this role, click 'apply now'. For more information on this role or to find out more opportunities in Customer Service, feel free to contact Posey Ho at [email redacted, apply via Company website]

To Apply, Simly clcik the "Apply now" button at the top or send your Resume to [email redacted, apply via Company website]