Senior Cloud Application Support Engineer [Operation & Support]

Founded in 1998, Shiji’s aim is to become a “big data” application service platform operator. Shiji has become the leading manufacturer of Chinese hotel information systems after three successful transformations. At the same time, Shiji is gradually expanding from hotel to catering and retail industries, becoming the major software supplier to both industries. Now, Shiji is responsible for approximately 60% to 70% of the market share in the high end sector of hotel and retail industries, and possesses a leading position in the catering industry. The estimated annual revenue of Shiji clients can be more than RMB 5 trillion. Shiji has completed three successful transformations since its establishment. It is now experiencing the 4th transformation dedicating to be a “big data” driven consumer application service platform operator. Shiji has introduced consulting, IT solutions and data platform services. Meanwhile, Shiji is developing worldwide leading products and technologies aiming for the international market and speeding up its globalization progress. Currently Shiji has more than 50 subsidiaries located in major Chinese cities and overseas markets (Singapore and Munich) with over 3,000 employees.

For further information about us, please visit

Responsibilities:

• 7x24 roster duty at office/WFH
• Provide tertiary level application support for global implementations on our innovative Cloud-based Applications for Hotels, Theme Parks, and Restaurants
• Perform operation and troubleshooting on cloud application environment, including maintenance, migration and daily admin operations
• Provide immediate assistance on incidents reported. Troubleshoot the root cause and provide solutions
• Design, develop and review tools for cloud operations and maintenance
• Guide junior staffs to perform cloud support, operations and maintenance
• Perform regular health check on cloud environment
• Design and maintain CI/CD pipelines for cloud application deployment
• Write and maintain deployment and operation documentation
• Maintain standard operation procedure
• Work closely with Application Development Team and Infrastructure Team
• Work on Agile Scrum methodology

Requirements:

• Bachelor Degree holder in Computer Science, Computer Engineering or related disciplines
• Experience in administrating and supporting in Amazon Web Services, Microsoft Azure or Google Cloud Platform
• Experience in Linux is a plus
• Knowledge on Kubernetes / Docker, and CI/CD is a plus
• Shift work is required
• Good communication skills
• A good team player, self-motivation and able to work independently under pressure
• Good command of both spoken and written English and Chinese. Mandarin is an advantage
• 1-3 years of experience in IT related disciplines, with Application Support experience is preferred

We Offer:

• Competitive salary and annual leave
• On-the-job training
• Medical & Dental Insurance and Annual Health Check-up
• Performance bonus
• Free snack & Beverage
• 29" Monitor, i7, SSD development env

Interested parties please click "Apply Now" and attach your updated resume with date of availability and expected salary.

Personal information collected will be used for recruitment purpose only and will be kept strictly confidential for six months.