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Senior Customer Care Associate

icon building Company : Aift
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Senior Customer Care Associate


What you’ll be doing?



  • Handle regulatory complaints, ensuring adherence to industry standards and requirements. Address escalated customer queries from all service teams in a professional manner, using tactful customer service skills to resolve issues effectively.

  • Conduct quality assurance audits to monitor service performance. Provide coaching to all service teams’ members to uphold high standards of customer service.

  • Collect and analyze customer feedback on dissatisfaction and complaints. Consolidate data into reports to identify trends and recommend improvements to company products and services.

  • Provide support to various departments, including Customer service, Claims, Policy Administration, and Product/Project Management. Facilitate communication and collaboration to ensure smooth operations and achieve company goals.

  • Handle assigned tasks and ad-hoc duties as required. Support management in coordinating team efforts, streamlining processes, and maintaining efficient operations.



Who are we looking for?



  • High school certification or above, bachelor’s degree is a plus.

  • 2-3 years of experience with the general insurance industry is preferred 

  • IIQE Paper 1 and 2 Certificates is required

  • Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity) 

  • Excellent communication in verbal and written form (Both English and Chinese) 

  • Excellent typing skills in both English and Traditional Chinese 

  • Excellent organization and time management skills 

  • Ability to navigate through multiple computer applications with speed and accuracy 

  • Ability to work independently, take direction, and prioritize accordingly 

  • Ability to work cross-functionally in a fast-paced environment 

  • Highly self-motivated, organized, and a team player 

  • Willingness and ability to operate in a team environment
     
     


Why You Should Consider This Opportunity


We offer a competitive remuneration package with attractive fringe benefits, including:



  • 5-day work week

  • Performance bonus

  • 20 days of annual leave

  • Leave for birthdays, marriage, parental needs, and new pets

  • Medical insurance

  • A flat organizational structure

  • A vibrant and energetic team

  • Shift allowances

  • Comprehensive training

  • Flexible work-from-home options




Ready to join us? Apply now to submit your resume with date of availability and expected salary to us! 


Original job Senior Customer Care Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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