Senior/ Customer Service Officer (Day/ Night Shift), Contact Centre

 Key Responsibilities

• Enlighten customer’s journey by providing excellent customer services through phone call and digital banking activities including Voicebot and Chatbot etc.
• Handle customer enquiries on general banking services, financial transactions, securities trading and related operations etc.
• Exploit business opportunities and increase product penetration.
• Assist on ad-hoc project in Contact Centre assigned by manager
• Comply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests.

 Requirements

• Secondary education or above.
• 1 year of customer services experience in retail banking is preferable.
• Good telephone manner and communication skills. 
• Good command of written and spoken English and Chinese (including Putonghua).
• Available for night shift is preferable.

For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp. Please apply with full resume stating current and expected salaries. 

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner. Ready to join us? Apply now to submit your resume with date of availability and expected salary to us!

All information received will be kept in strict confidence and will be treated only for employment-related purposes.