Senior Customer Service Officer (Securities and Retail Margin Services)

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Senior Customer Service Officer, Securities and Retail Margin Services, reporting to Manager, Relationship Management.

Principal responsibilities

• Handle securities and FX margin trading enquiries from premium customers
• Provide excellent customer services and execute customer dealing orders promptly and accurately
• Handle customer complaints and support daily operations to ensure all activities are in compliance with the requirements of the Bank and regulatory authorities
• Propose and implement streamlining initiatives to improve operational efficiency

Requirements

• Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
• Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must
• Proven experience in retail banking with knowledge of securities trading or FX margin trading operations
• Willing to work shift hours
• Ability to communicate effectively, embrace change and overcome challenges
• Ability to be resilient in face of difficult situations
• Strong desire to learn and resolve problems in a new way
• Strong self-motivation, with the ability to work independently and under pressure
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks .

You'll achieve more when you join Hang Seng Bank Limited.

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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited