Senior Customer Service Operation Associate

Use Your Power for Purpose

Our dedicated manufacturing logistics and supply team ensures that customers and patients receive the essential medicines they require precisely when they need them. By embracing challenges, envisioning new possibilities, and taking decisive action, you will contribute to delivering medicines to the world with greater speed and efficiency. Join us in our mission to make a tangible difference in patients' lives by overcoming obstacles and pushing the boundaries of what is achievable.

What You Will Achieve

In this role, you will:

• Engage in activities related to the distribution and order centers' receipt and fulfillment of customer orders, ensuring efficient processes and procedures.
• Coordinate the shipment of products to global markets and manage the order fulfillment process, including budget management and reporting.
• Contribute to moderately complex projects, manage your time effectively, and develop short-term work plans.
• Conduct annual customer satisfaction surveys, analyze results, and follow up with action plans to improve service.
• Analyze transactions for errors, re-process corrected transactions, and implement corrective actions to prevent future issues.
• Provide deduction resolution, assist with credit-held orders, and manage escalations for order issues and customer complaints.
• Support various initiatives and projects within Customer Service, including compliance efforts and providing analytical support to management and brands.
• Perform ongoing master data maintenance, manage purchase opportunities, ensure timely application of import/export licenses, and provide ad hoc reporting to upper management and Brand Teams.

Here Is What You Need (Minimum Requirements)

• High school diploma (or equivalent) with 8+ years of experience or associate’s degree with 6+ years of experience or BA/BS with 2+ years of experience or MBA/MS with any years of relevant experience
• Strong background in operating within a GMP/GDP environment
• Previous experience in the Pharma industry
• Proficiency in System Application and Products knowledge
• Solid understanding of import and customs clearance activities
• Excellent communication skills and a high level of English proficiency
• Good command of MS Office, particularly Outlook and Excel

Bonus Points If You Have (Preferred Requirements)

• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Strong interpersonal skills and the ability to build relationships with stakeholders
• Proactive and self-motivated with a commitment to continuous improvement
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.