Senior End-User Support Engineer - Global Financial Institution - Hong Kong / Singapore / Shanghai

Join a leading financial services firm as a Senior End-User Support Engineer. This hands-on role combines technical expertise with strategic oversight, making you the primary resource for critical infrastructure, cloud platforms, and high-stakes trading environment support.

Key Responsibilities:

• Provide L2/L3 support for critical incidents and participate in on-call rotations.
• Oversee Microsoft 365 (Entra ID, Intune, Exchange Online), VMware vCenter, and on-premise AD/DFS.
• Manage PRTG monitoring, patch management, and backup solutions, focusing on continuous improvement.
• Serve as the first point of contact for trading applications like Bloomberg, Refinitiv Eikon, and IPC Turrets.
• Take ownership of improving ticketing, documentation, and control structures.
• Drive technology projects from conception to rollout.
• Champion security initiatives, including vulnerability patching and access control.
• Develop strong partnerships with traders in Hong Kong through effective support.
• Act as the primary technology partner for local senior management, providing clear and strategic updates.
• Facilitate communication between global and regional tech teams, ensuring alignment and managing multiple priorities.
• Ensure high-quality service delivery through effective vendor relationships.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 5+ years of proven experience in a senior hands-on engineering role within a financial services or high-frequency trading environment.
• Deep, practical expertise in:
• Windows 10/11, Server, Domain Infrastructure, and especially Microsoft 365 Admin Center, Entra ID (Azure AD), Intune, and Exchange Online.
• VMware vCenter, Azure Virtual Desktop, or similar cloud VDI solutions.
• Experience with monitoring tools like PRTG and managing incident response SLAs.
• Networking fundamentals, security patching, backup methodologies, and scripting (e.g., PowerShell) for automation.
• Proven experience supporting trading floor technologies (e.g., IPC, Bloomberg, Refinitiv).
• Ability to identify and solve problems before they escalate.
• Exceptional problem-solving and analytical abilities under high-pressure conditions.
• Experience with improving IT processes, writing documentation, and creating clarity from ambiguity.
• Ability to engage effectively with traders, senior management, and global tech leads.
• Knowledge of IT security frameworks, risk management, and compliance.

The Sell

• A competitive compensation and benefits package designed to attract top talent.
• A central role in a critical hub for a leading global firm.
• The opportunity to work with a broad range of cutting-edge technologies that have a tangible impact.