Senior Executive/ Executive, Operations-Customer Services

Company : Liberty Insurance

Job Type : Full Time

Hong Kong

Job Description - Senior Executive/ Executive, Operations-Customer Services

Job Responsibilities:

Single point of contact for all customer inquiries – underwriting, claims and general enquiries
Provide quality and professional advice to Liberty’s agents/brokers and customers on general insurance products
Resolving all in scope enquiries and adopt appropriate escalation when required
Meeting service level and KPIs defined by the company
Follow up and liaise with relevant parties in order to settle customers' enquires or complaints
Resolve and analyze customer opinions and proactively follow up with related parties for services improvement

Job Requirements:

Diploma with at least 2 - 4 years working experience preferably in call center environment
Familiar with the workflow and procedures of call center operations
Passed in IIQE Paper 1 and 2 is a must
Excellent complaint handling and communication skills
Detail oriented, customer focus with strong communication and complaint handling skills
Self-motivated, good team player with strong sense of ownership
Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferred

What's Next?
If you believe you can make a positive contribution to the team and want to be part of Liberty’s exciting future, we would love to hear from you! To apply, please send your updated resume to us and we will take it from there. Please note, those who do not make the shortlist might not be contacted.

Why Liberty?
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

Offering a vibrant and inclusive environment and committing to their career development.
Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

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Senior Executive/ Executive, Operations-Customer Services

Job Description - Senior Executive/ Executive, Operations-Customer Services

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