Senior IT Support - End User

Job Description

• Lead and manage the End User Computing team, including resource planning, performance management, and capability development.
• Define and drive EUC strategy, standards, and roadmap for the Asia region.
• Serve as the technical lead for Modern Workplace solutions, including M365, Intune, Entra ID, Teams, and related services.
• Oversee delivery of EUC projects, ensuring timelines, quality, and business outcomes are achieved.
• Manage vendors and service providers, including contract performance monitoring and escalation handling.
• Drive automation initiatives using PowerShell, Graph API, and Power Platform to improve operational efficiency.
• Support AI solutions and platforms for end users and development teams, including AI Foundry, Google Gemini, GitHub Copilot, and related tooling.
• Ensure security, compliance, and audit requirements are met (e.g., PCI and internal IT controls).
• Provide escalation support for major incidents, ensuring root cause analysis (RCA) and preventive actions are implemented.
• Collaborate with infrastructure, network, and security teams to align cross-domain solutions.
• Report service performance, risks, and improvement plans to senior management.

Job Requirements (Key Skills / Education / Experience)

• Degree holder in Information Technology, Computer Science, Electronic Engineering, Computer Engineering, or a related discipline.
• Strong hands-on experience with:
  • Windows Desktop, Windows Server
  • Mobile Device Management (MDM), Intune
  • Office 365 / Microsoft 365
  • Entra ID (Entra ID / former Azure AD), Microsoft Defender for Endpoint (MDE)
  • PowerShell, Microsoft Teams, SharePoint Online
• Power BI and Power Automate experience is highly regarded.
• Proven experience leading, mentoring, or developing a technical team.
• Strong stakeholder management and communication skills across business and IT.
• Experience supporting regional or multi-site environments is an advantage.
• Ability to balance hands-on technical work with leadership and delivery responsibilities.
• Experience in IT service management, vendor governance, and project delivery.