Senior Manager, Corporate Services

FTLife Insurance Company Limited (Incorporated in Bermuda with limited liability; “FTLife”) is a wholly-owned subsidiary of NW Holdings Limited (Hong Kong Stock Code: 659). With a heritage of providing insurance services in Hong Kong for more than 30 years, FTLife’s Life Artisans leverage the Group’s ecosystem to curate life chapters of customers and their loved ones with comprehensive planning solutions and lifelong protection, embracing wealth management and succession, health and well-being, and quality of life. Backed by the Group’s financial strength and advanced customer-focused digital technology, FTLife aspires to become the leading insurance brand in the Greater Bay Area, while also maximising shared value beyond traditional insurance for a sustainable future.

Objectives of the job

• To plan, organize, implement and monitor all office renovation and relocation projects.
• To ensure the facilities of company are maintained properly to provide a safe and comfortable working environment to all staff and agents.
• To monitor the facilities and projects budget and to streamline operational procedures.
• To supervise the Facilities Management team to provide cost-effective and high-quality service.
• To assist the department head to review and maintain the Corporate Procurement Policy and handle the administrative works of the Procurement Committee; to maintain the Business Continuity Management documentation and organize BCP related drills regularly; and to handle the reports related to Risk Management and Compliance of the department. 

Job Duties

1. Office space support – 

Co-ordinate with users for space requirements of agency and corporate offices whenever necessary; participate in planning of office space upon user or Management’s requests;

Conduct feasibility studies on different alternatives of space solutions to improve workspace efficiency;

Source vendors with innovative ideas of office space design.

2. Office renovation and relocation projects - perform the role of the project manager to carry out the below duties:

Develop renovation schedule with users and vendors; gather information from users for test-fit and layout design;

Source vendors and conduct tendering exercise according to the procedures of the Corporate Procurement Policy; 

Negotiate with vendors for the best price and services and the most efficient time schedule;

Prepare budget for Department Head and Senior Management’s approval;

Prepare due diligence questionnaires and service agreements with vendors to comply with the company requirements;

Attend regular site meetings with all vendors and building management office; manage the project schedule to ensure all projects are completed on time, within budget and with high qualities.

Manage the logistic arrangement with mover and users for moving-in;

Maintain all related documents of the projects properly.

3. Facilities management –

Monitor the maintenance schedule of office systems and equipment including security system, AV system and telephone systems; 

Regular review of the maintenance agreements; negotiate with vendor on the scope, terms and renewal cost; ensure the contracts are renewed on time and comply with the requirement of Corporate Procurement Policy;

Monitor and liaise with building management office closely on facilities provision to ensure services provided are up to standard;

Review and renew of company insurance related items to ensure sufficient annual coverage; 

Monitor regular premises checking to ensure office safety;

Carry out the duties of the Occupational Safety and Health Officer to ensure necessary works are done to enhance office safety.

4. Assisting Department Head –

To implement the tasks and achieve the targets set under the departmental OKR; 

To prepare the annual 5-year budgeting report of the Facilities Management Team for submission to management; to monitor and control the monthly expenses of the Team to ensure all expenses are within budget;

To provide solutions for cost savings and streamlining of operational procedures;

To assist in ad hoc projects as assigned by Department Head, e.g., ESG related projects and rebranding projects;

To perform regular review of the Corporate Procurement Policy and other policies and guidelines related to office security and use of office facilities;

To perform regular maintenance of the Business Continuity Management documentations and to plan and organize the annual BCP drill.

5. Supervision responsibility –

Lead and monitor the performance of the Facilities Management Team of 2 staff members to carry out the above duties;

Provide guidance and support to develop the staff’s career; 

Regular meetings with team members to update the work processes;

Monitor and evaluate the performance of various suppliers.

6. Risk Management and Compliance – 

Act as the Decentralized Compliance Officer (DCO) of the department to carry out the duties as specified by Compliance Department; 

Review the risk register with Risk Management team regularly on the risks related to procurement, vendors and business continuity.

Required Knowledge and Experience

• Degree holder of Business Administration or related discipline
• At least 10 years solid experience in office administration and facilities management at managerial level; experience of working at financial institutions is an advantage
• Strong experience in managing office renovation and relocation projects
• Good vendor management and negotiation skill
• Experience in developing policies, guidelines, tender documents and proposals
• Self-motivated, independent and strong leadership skills
• Strong multi-tasking, problem solving, communication and people management skills
• Excellent command of written English and Chinese
• PC literate in Microsoft Outlook, Word, Excel and PowerPoint 
• Able to work under pressure with a strong sense of responsibilities

Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 15/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon or fax to 2836-5365 or click Apply Now. Please visit our Website at  for Company information. Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed within 2 years after completion of the recruitment exercise. (Only short-listed candidates will be notified)