Senior Manager, Customer Due Diligence

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

Job Responsibilities:

• Follow up with the collection of detailed customer information and supporting documentation required for the completion of CDD reviews and trigger event reviews.
• Support line manager in leading, coaching and motivating the team that are responsible to complete CDD profile for periodic reviews and triggered reviews.
• Check the completeness and quality of all review documents submitted by CDD makers, including but not limited to the updated customer information, necessary risk and AML assessments, and internal forms, etc.
• Review Name Screening under the Bank’s AML / CTF program
• Review potential breach cases of Sanctions under the Bank’s AML / CTF program
• Support team head to drive continuous improvement initiatives to improve operational excellence, stream ine and simplify the process, increase productivity, and enhance quality.
• Liaise with BU and customers to handle escalated cases from makers to ensure customer satisfaction and case completeness.
• Support team head to maintain an environment in which customer focus, compliance and risk control are key performance criteria.
• Provide coaching and training to junior staff of the team.
• Ensure accurate and timely management information reporting.
• Support frontline and adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.

Requirements:

• University degree in a related discipline or other relevant qualifications
• Minimum 5 years of CDD/ KYC related experience in banking is preferred
• Practical experience in handling CDD review for personal/corporate customers
• Holder of Associate AML Professional (AAMLP) Certificate under the HKMA ECF on AML/CFT is preferred
• Strong analytical mind and interpersonal skills
• Good command of written and spoken English and Chinese (including Putonghua)