Senior Manager, Digital Platforms

Senior Manager, Digital Platforms

Position Responsibilities:

• Lead platform innovation and improvement initiatives in collaboration with Business Product Owner and Technical Lead.

• Analyze platform performance data and user feedback to identify opportunities for enhancement.

• Partner with product owners and cross-functional teams to define and prioritize platform roadmaps.

• Ensure platform strategies align with Manulife’s digital transformation goals, technology compliances and regulatory requirements.

• Champion agile delivery practices and serve as a facilitator for scrum teams when needed.

• Monitor platform KPIs and drive continuous improvement through data-driven decision-making.

• Advocate for user-centric design and accessibility across all digital touchpoints.

• Stay abreast of emerging technologies (e.g., AI, blockchain, open APIs) and assess their applicability to platform evolution.

• Monitor digital platforms and mobile applications to identify performance issues and anomalies.

• Diagnose technical and process-related root causes contributing to unsatisfactory KPI results and recommend corrective actions.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

• 7 years of experience in digital platform management, product leadership, or fintech product development.

• Strong understanding of financial services platforms, including compliance, data privacy, and risk management.

• Proven experience with agile methodologies, product lifecycle management, and cross-functional collaboration.

• Technical proficiency in mobile application development, APIs, cloud platforms, data analytics, and cybersecurity principles.

• Excellent communication and stakeholder engagement skills.

• Experience working in a scaled agile environment or with multiple workstreams is a plus.

• Experience in monitoring digital platforms and mobile applications to ensure optimal performance and user experience.

Preferred Skills:

• Financial acumen and familiarity with insurance or banking industry.

• Experience with digital transformation initiatives in APAC markets.

• Knowledge of regulatory frameworks such as HKIA, HKMA, GDPR, PDPO, and AML.

• Ability to lead through influence and empower teams across functions.

• Strong analytical thinking and problem-solving capabilities.

• Empathy, self-awareness, and a customer-first mindset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].