Senior Manager, Group Digital Platforms

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

• As the Product Manager in GenAI, candidate will oversee the full lifecycle of the product, from strategy and development to launch and expansion across multiple markets.

KEY ACCOUNTAIBILITIES

• Lead a workstream for GenAI (Distribution) to maximize seller productivity linking and impacting APE and VNB

• Overarching platform management of GenAI (Distribution) applications aligning the seller digital experiences with the business outcomes related to selling, training, and servicing.

• Digital product management and delivery of multiple digital workstreams across the multiple markets (Regional digital Platform) whilst considering scalability and re-usability

• Drive specific product vision for the responsible platform, aligning it with business objectives, and working cross-functionally to deliver exceptional user experiences that support our company's GenAI digital strategy.

• Develop and own the long-term vision and strategy for GenAI Guru Streams, ensuring alignment with company goals and market demands.

• Continuously analyse market trends, user feedback, and competitive landscape to refine the product roadmap.

• Generate high value from user feedback that strongly influence platform direction and roadmap

• Assess CX feedback and analyse, prioritize quick fix optimizations and longer-term strategic fixes

• Articulate business logic to technical partners in clear written and oral communication to large and higher stakes audiences

• Able to communicate with Group/Country stakeholders effectively and influence them for their buy-in

QUALIFICATIONS / EXPERIENCE

• Proven experience in product development and management, with a track record of successfully leading products from inception to market.

• 8+ years' working experience in Financial Services. eCommerce / Insurtech-Fintech / Start-up environment experience, will be advantageous.

• Proven experience in successful rollouts at either country or regional levels (preferably within the Asia Pacific markets)

• Strong leadership skills, with the ability to inspire and guide cross-functional teams.

• Analytical mindset with the ability to interpret data and drive data-informed decisions.

• Effective communication skills to manage diverse stakeholder expectations and foster alignment.

KNOWLEDGE & TECHNICAL SKILLS

• Develop a deeper technical understanding of the Guru Streams platform, continuously expanding knowledge to bridge any technical gaps.

• Use technical and business insights to make informed decisions that optimize product development and user satisfaction.

• Good understanding of user experience processes (UX/UI) and experience with collaboration with UXUI designers to ensure best outcomes for the seller (customer) digital journeys.