Senior Manager / Head of Business Intelligence

🌏 About Wati

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

Trusted and loved by over 16,000 customers across 160+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.

In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

We are on a mission to turn conversations into revenue—and as we scale, we're looking for a strategic Senior Manager / Head of Business Intelligence to architect the intelligence layer and unlock the data-driven insights that will power our global growth engine.

🚀 Why This Role Matters

Wati is in a significant scaling phase, and our success depends on our ability to transform data into a strategic advantage. We are evolving our data function from a reporting service into a core business-impact engine.

As the Senior Manager / Head of Business Intelligence, you will be a pivotal leader sitting at the intersection of strategy and execution. You will not just manage a team; you will own the "Insights-to-Impact" lifecycle, ensuring our executives and functional leaders have the clarity needed to make high-stakes decisions with confidence.

🎯 What You’ll Do

🧠 Strategic Business Partnership

• Partner closely with GTM Leaders, Revops, Product & Engineering, Finance, Support and Peoples Team to translate complex data into strategic business outcomes.
• Embed yourself in business and product rituals to gain deep context, ensuring the data team is solving for the "why" and "so what," not just the "what."
• Cultivate the team culture toward Strategic Partnership, where analysts are empowered to advocate for data-driven decisions and proactively identify growth opportunities.

📈 High-Impact Business Influence

• Holistic Strategy Support: Provide the data-driven conviction needed to influence the global roadmap, from product feature prioritization to commercial go-to-market execution.
• Outcome Optimization: Identify and track the key metrics that drive long-term value, helping the business decide where to double down on initiatives and where to optimize for efficiency.
• Proactive Opportunity Discovery: Use data to uncover hidden patterns in customer behavior, revenue trends, and operational performance to drive proactive business shifts.

🛠 Technical Oversight & Efficiency

• Maintain a solid conceptual understanding of our data stack (GCP and BigQuery) to ensure the integrity and reliability of all business insights.
• Partner with Data Engineering to maintain a clean "Single Source of Truth" and a robust data warehouse foundation that enables self-serve capabilities for the whole company.
• Leverage automation and modern AI tools to scale the team’s impact, allowing analysts to spend less time on manual reporting and more time on high-judgment strategic projects.

• 8–12+ years of experience in Data, BI, or Analytics, with a mandatory track record of managing and scaling a data organization.
• Scaling Mindset: Experience navigating the shifting priorities and rapid pace of a scaling B2B SaaS environment is highly preferred.
• Hunger for Business Influence: You believe data is a business-impact function, not a service desk. You are passionate about helping stakeholders make well-informed, data-driven decisions.
• Technical Fluency: A strong conceptual grasp of data warehousing, ETL processes, and modern data stacks (specifically GCP/BigQuery), even if you are not the primary builder.
• Communication Mastery: The ability to simplify complex data into a clear, actionable narrative for C-suite and GTM leaders.

🌟 Bonus Points

• Hands-on experience with modern GTM and Product tech stacks (e.g., Heap/Mixpanel, HubSpot, Chargebee).
• Experience supporting PLG + Sales-assisted hybrid revenue models.
• Background in high-scale, multi-regional environments.