Senior Manager - Network Operations Center

Summary

M800 is looking for a Senior Manager in Network Operations Center. 

The Senior Manager will be responsible for directing a team of shift engineer to achieve:

The Network Operations team provides 24 hour a day, 7 day a week support.

The team is responsible for proactive monitoring, problem analysis and resolution.

The team is responsible for guarantee the customer SLA and executes the internal/external escalation if required.

The team is the communication bridge between Customer, Sales, Engineer and external vendors.

Essential Job Functions:

• Provides leadership, training, mentoring, coaching, and direction to our network operations team.


• From a leadership perspective: Maintains, manages, monitors, and supports the Company's global network infrastructure


• Manage relationship with outsourced/partners Network Operations Center (NOC)


• Be accessible as an escalation point for operational issues

Requirement:

• Degree Holder of Engineering with 8+ relevant experiences


• Knowledge of carrier voice service which include VOIP/SIP, SS7, PRA.


• Knowledge of IT infrastructure.


• Knowledge of monitoring tools.


• Excellent troubleshooting skills and ability to identify and diagnose complex fault conditions.


• Excellent written and verbal communication skills.


• Flexibility to work long hours under pressure during system outages.


• Native Chinese speaking is preferable

We offer attractive remuneration, 5-day work week, performance bonus, medical insurance, free lunch to the right candidate. Interested parties please send your full resume with date of availability, present and expected salaries to our email [email protected]

Applicants not hearing from us within 6 weeks may consider their applications unsuccessful. We may also consider their application for other or future vacancies. Personal data of unsuccessful applicants will be retained for a maximum period of 6 months.