Senior Manager, Provider Network Management, Employee Benefits

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

The Job

1. Network Strategy & Development

• Design and execute strategies to expand and optimize the provider network in Hong Kong.
• Identify network gaps and ensure adequate coverage across specialties and geographies.
• Support integration of value-based care models and alternative payment arrangements.

2. Contracting & Negotiation

• Lead complex negotiations with hospitals, clinics, and specialty centers.
• Finalize agreements including direct billing, discounted fee arrangements, and performance-based contracts.
• Ensure contracts comply with local regulations and align with business objectives.

3. Provider Relationship Management

• Maintain strong relationships with key providers and third-party administrators (TPAs).
• Monitor service quality and agreement compliance.
• Resolve escalated provider issues and ensure high satisfaction levels.

4. Compliance & Governance

• Ensure adherence to Hong Kong healthcare regulations and internal policies.
• Collaborate with legal and compliance teams to manage risk and audit processes.

5. Team Leadership & Collaboration

• Lead and mentor a team of staff .
• Collaborate with cross-functional teams including Claims, Pre-authorization, Sales, Agents and Client Management.

6. Data Analysis & Reporting

• Analyze provider performance, pricing data, and utilization trends.
• Provide strategic insights to support cost containment and network optimization.

The Person

• University degree in Healthcare Administration, Business, or related field (Master's preferred).
• Minimum 7 years of experience in provider network management or healthcare operations.
• Proven leadership experience in a matrixed environment.
• Strong understanding of Hong Kong's healthcare landscape and regulatory framework.
• Proficiency in MS Office and data analysis tools.
• Strong understanding of Hong Kong's healthcare system and regulatory environment.
• Familiarity with Hong Kong provider networks and healthcare trends.
• Experience working with TPAs, clinics and hospitals.
• Knowledge of cost containment strategies and fee schedule development.
• Excellent negotiation, communication, and stakeholder management skills.
• Experience with VHIS and group medical plans

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.