Senior Manager, Sales Conduct Assurance (MPF & Group Medical)

Senior Manager, Sales Conduct Assurance (MPF & Group Medical)You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families andmunities around the world.

Job Description:

Handle and investigate MPF or Group Medical businessesplaints against intermediaries

Attend to enquiries and investigations received from the Insurance Authority or the MPFA

Filing of intermediary related returns to the MPFA; and

Maintain and promote the conducts of intermediaries through contributions to regular internal newsletter, putting in place suitable controls and implement the same

Perform routinemission claw-back exercise for the avoidance of business churning

Attend regular meetings with the MPF trustee

Develop and maintain departmental procedure, manual and checklist

Support the responsible officer in discharging his duties under the relevant MPF guidelines

Perform ad hoc duties & projects assigned by the management

Job Requirement

Bachelor degree in, Business Management, Accounting, or related disciplines

At least 8 years' working experience in pension industry; 2 years in quality assurance and / or good working knowledge in MPF Ordinance, Insurance Ordinance and good understanding of Hong Kong insurance regulatory framework and experience in dealing with regulators is preferred

Familiar with Wealth and Pension business

Firsthand experience in relation toplaint handling

Able to work independently and under fast-moving environment

Strong business acumen and familiar with client-service industries

Goodmunication and problem-solving skills

Proficient in spoken and written English and Chinese

Good PC skills in MS Office (Word, Excel, and PowerPoint)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and wee applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months afterpletion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:
Customer Service / Operations

Posting End Date:
15/07/2024 Job ID JR00095776