Senior Manager, Shangri-La Circle, Partnerships

Shangri-La International Hotel Management Ltd.

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe, and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delighting guests around the world with legendary service, finely tuned through over 45 years of hospitality from the heart. We have an affinity with Asian travelers, and we offer them a gateway to the rest of the world, positioning us as a leading brand in luxury hospitality.

As an enviable employer with industry-leading levels of colleague engagement, our people are our priority. Our success is made possible only through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are seeking a proactive, dynamic and passionate individual to join our Shangri-La Circle Partnerships team at Shangri-La’s Headquarter office based in Hong Kong. This individual play crucial role in developing strategic partnerships for Shangri-La Circle which will as a result expanding the program’s value proposition, increasing member engagement, and achieving reward points revenue targets.

What you'll be doing

• Advocate for the Shangri-La Circle Brand: Leverage the power of partnerships to elevate the Shangri-La Circle brand. Enhance the program's proposition and benefits, and drive the fluidity of the loyalty currency through strategic partnerships


• Partnership Development: Identify and forge valuable partnerships to amplify the Shangri-La Circle brand. Develop compelling program propositions and benefit structures to engage members as well as facilitating the seamless integration and exchange of the loyalty currency across partner ecosystems.


• Relationship Management: Build and maintain strong relationships with partners, acting as the main point of contact for all partnership-related activities. Collaborate with cross-functional teams within the company to ensure alignment and effective implementation of partnership initiatives.


• Negotiation and Contracting: Lead negotiations and discussions with potential partners to define partnership terms, scope, and financial rrangements. Draft and finalize partnership agreements, ensuring all terms and conditions are clearly defined and mutually beneficial for both parties.


• Performance Tracking and Reporting: Develop and implement performance metrics and tracking mechanisms to measure the success and effectiveness of partnership initiatives. Provide regular reports and updates to management, highlighting key achievements, challenges, and opportunities for improvement.


• Collaboration and Communication: Foster effective communication and collaboration between internal teams and external partners on a regular basis.


• Partnership Optimization: Continuously assess and optimize existing partnerships to maximize value and drive mutual success. Identify areas for improvement, propose innovative solutions, and implement strategies to enhance partnership outcomes.


• Market and Competitive Analysis: Stay abreast of industry trends, market dynamics, and competitive landscape to identify new partnership opportunities and potential threats. Provide insights and recommendations to senior management to inform strategic decision-making.


• Budget and Resource Management: Develop and manage partnership budgets, ensuring effective allocation of resources to support partnership initiatives. Track and report on budget utilization, ensuring adherence to financial guidelines and targets.

What we're looking for

• Preferably a Bachelor’s Degree in Business Management/ Marketing/ Hotel Management, or any other relevant disciplines


• 8+ years of work experience in business development, partnership management or loyalty programme strategy


• Relevant experience from financial institutes or large-scale loyalty programmes will be an advantage


• Prior experience working in Mainland China or managing partnerships with China-based companies will be a plus.


• Strategic thinking and problem-solving abilities, with a focus on driving business outcomes and achieving results.


• Strong communication and interpersonal skills with ability to establish relationships and influence stakeholders


• Strong analytical skills, with the ability to leverage data and insights to drive informed decision-making.


• Proactive and self-motivated, with the ability to work independently and manage multiple projects simultaneously


• Familiarity with contract negotiation and legal aspects of partnerships.


• Excellent verbal and written communications skills in English and Chinese (Cantonese and Mandarin)


• Proficiency in MS PowerPoint and Excel

What we offer

At Shangri-La, we are committed to providing our employees with rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:

• Bonus incentive schemes


• Opportunities for career progression 


• Comprehensive health and wellness programs


• A collaborative and supportive work environment that values work-life balance