Senior Market Manager, Client Connectivity - Global Payment Solutions

We are currently seeking a high calibre professional to join our team as a Senior Market Manager, Client Connectivity.

In this role you will:

• Develop and execute country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with GPS, GTS and MSS product strategies
• Proactively own resolution of issues - such as process/operating model, client complaints and internal readiness/training
• Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking. Establish frameworks to prioritise and communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs
• Act as a subject matter expert for the client connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, H2H and APIs) in client meetings, pitches and industry events
• Collaborate with market/product managers in other SVS and the client connectivity global product team to ensure future state architecture, solution design and roadmaps reflect country/regional needs and are aligned with local regulatory frameworks
• Empower product managers in other SVS (i.e. DOME, CBCC, Liquidity, Trade) to work directly with IT teams on project execution by clearly articulating client connectivity design requirements and helping them solve for market requirements/regulation across documentation, client onboarding and channel capabilities. Allow these teams to own their execution (detailed requirements, development, and testing)
• Drive commercialisation and readiness for global client connectivity projects in market/region. Ensure proper go-to-market plans are in place including pricing and billing procedures
• Own tracking of benefit targets for the country and/or region. Track benefit realisation in line with business case OKRs and team KPIs/scorecard.

To be successful you will need:

• Solid experience in transaction banking, treasury services and/or payments and cash management in a market, product/digital commercialisation or client facing role
• Strong understanding of market systems, products and bank operations, and stages in the product lifecycle and how this translates into market management strategies
• Excellent communication, presentation and stakeholder management skills
• Good track record of bringing new product/digital capabilities to market

Opening up a world of opportunity
www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-