Senior Member Services Officer

Established in 1901, the YMCA of Hong Kong is a reputable Christian organization and an integral part of the community. We offer diversified services including formal education, sports, recreation and adventure, fitness and wellness, youth leadership development, social services and community art programmes; in addition to engaging in significant regional and international Christianity development initiatives. We also offer accommodation and food & beverage services in support of our community work. We look for those who share our passion and vision as YMCA of Hong Kong continues caring for our community and empowering our youth.

(We are an equal opportunity employer and have been awarded the Family-Friendly Employer Award since 2013/2014. We offer opportunities up to the age of 65.)

Responsibilities :

• Serve as a liaison person to oversee the daily operation of Member Services Office, including but not limited to engaging members, roster planning, budgeting and recruiting junior staff;
• Supervise a team of full-time and part-time staff in providing quality counter services;
• Maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily;
• Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction;
• Perform other ad hoc duties as assigned.

Requirements:

• Degree in Business Administration preferable or any related discipline;
• Minimum 5 years’ related working experience with at least 1-2 years in supervisory level;
• Solid experience in customer experience is an absolute advantage;
• Excellent command in written and spoken in English and Chinese (including Putonghua);
• Proficiency in Microsoft Office;
• Customer-oriented, responsible, independent and strong interpersonal skills;
• Shift duty is required (Mon – Sun);
• Immediate available is highly preferred.

Remuneration will commensurate with qualifications and experience. Interested parties please complete a Job Application Form which can be downloaded at and send it together with your resume quoting the job reference and stating the expected salary and earliest availability either 1) by email to: [email redacted, apply via Company website] or 2) by mail to: Human Resources Department, YMCA of Hong Kong, 41 Salisbury Road, Tsim Sha Tsui, Kowloon  or 3) by fax to: 2268 7793 or 4) contact us by Whatsapp 6901 6200. All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only. Only those who are shortlisted will be contacted.