Senior Officer, Customer Information Maintenance

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

You will be responsible for handling all processing tasks related to credit card applications & returned mail handling, included but not limited to documents verification, fraud detection, AML name screening and subsequent control checking.

Main Responsibilities:

• Perform daily credit card processing, including data verification, conduct preliminary document screening, AML checking and all credit card processing related routines
• Perform outbound calls to customers to follow up the outstanding documents for credit card applications
• Register returned mail records and perform outbound calls to customers to confirm the correctness of the address, maintenance the address record in bank system
• Any other duties assigned by supervisor

Incumbent Requirements:

• Post-secondary or above with at least 1-year customer service or call center experience in banking or financial institution
• Knowledge in card products and operation workflow will be an added advantage.
• Good command of both spoken and written English and Chinese including Putonghua
• PC literacy is an advantage
• Candidate with the qualification of Certified Banker is an advantage

(Candidate with less experience will be considered as Officer)

Please note that only shortlisted candidates will be notified.