Senior Officer, Customer Onboarding (Credit Card), Technology & Operations

Job Description - Senior Officer, Customer Onboarding (Credit Card), Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

To complete credit card and unsecured loan application process, such as document verification, system data input and verification and loan disbursement.
To conduct CDD review on credit card and unsecured loan applicant.
To detect suspicious application/document to prevent fraud.
To work closely with internal stakeholder on daily operations.

To provide clerical and cross team support, if necessary.
To prepare various reports for daily usage, audit and managerial reporting.
To assist immediate supervisor to provide guidance and training to new join staff.

To understand the bank policies on data protection, risk & security control and regulatory compliance to comply requirements; and escalate problem / exception to supervisor or manager immediately.
To support in ad-hoc project and assist to conduct user acceptance testing & live verification as well as live verification on various systems enhancements to have better customer experience, increase productivity and control effectiveness in daily operations
To timely escalate issue or incident to supervisor
To assist in designing UAT test cases and performing UAT testing according to the pre-defined test cases.
To provide initiative ideas to improve workflow.

Requirement

Degree holder in business administration, information system or related discipline
Minimum 2 years experience in consumer banking operations
Knowledge of consumer banking practices & procedures
With experience in digitization & transformation projects is highly preferred
Process transformation mindset with related experience is preferred
Good analytical and problem-solving skills
Good interpersonal and communication skills
Good sense of risk awareness
Able to perform teamwork & collaborate with teammates
Proficiency in MS Office

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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Senior Officer, Customer Onboarding (Credit Card), Technology & Operations

Job Description - Senior Officer, Customer Onboarding (Credit Card), Technology & Operations

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