Senior Officer - Global Operations Standards (Ref: 2600003N)

Requirements 

• Degree in Management, Business Administration, Engineering or Science with a minimum of 3 years’ relevant experience; OR 
• Higher Diploma with a minimum of 8 years' relevant experience, of which 3 years should be at supervisory level 
• Good understanding of railway engineering and operations management systems 
• Knowledge of statistical techniques & software and knowledge management systems 
• Proficiency in both written and spoken English & Chinese (including Cantonese & Putonghua) 

Responsibilities 

• Synthesise information for development of Global Operations Standards (GOS) which defines MTR’s brand promises for flexible adaptation in respective operations hubs in service delivery 
• Administer the editing, updating and dissemination processes of Global Operations Standards and support the development of knowledge management of GOS Institute portal and documentation 
• Distil and deliver knowledge pertinent to railway benchmarking and relevant studies and reports to facilitate adoption of best practices, disseminate benchmarking reports to line managers as appropriate 
• Coordinate regular workshops for reviewing and assuring observance of Global Operations Standards in Hong Kong, Chinese Mainland and Overseas 
• Coordinate the international railway benchmarking programmes for the Corporation 
• Coordinate processing of KPIs, study initiatives and questionnaires of transport operations, and support other benchmarking initiatives as required 
• Perform data analysis to examine performance drivers of high performance metros and recommend strategy for improving operational performance