Senior Officer, Quality & Operation Control

Company : Dah Sing Financial Group

Job Description - Senior Officer, Quality & Operation Control

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:

To ensure all the Business Banking and Direct Channels operation processes are fully complied with the regulations and standard set by the Bank and regulator.
Provide support to risk/compliance reporting and monitoring of respective sections.
Provide operation support on applications processing, handle documentation of Banking & Investment products if necessary.

Main Responsibilities:

Regular call quality & call monitoring support to ensure the team meeting the quality standard and complying with regulatory compliance
Handle complaints investigation, analyst complaint case and provide proper feedback to frontline staff
Assist the team to provide regular training / coaching to frontline staff on the control perspective
Assist the team to compile and review operation flows from time to time
Comply with internal guideline, legal and regulatory requirements when delivering job duties
Handle Ad-hoc task assigned by management team, Quality & Operation Control

Incumbent Requirements:

Secondary education with 4 years or relevant experience, preferably in banking, telemarketing, customer services related area
Familiar with banking products & operation flow
Excellent communication and interpersonal skill
Capable of working independently, detail minded and good team player
Passed in IIQE Paper 1 and 2 is perferred
Good command of written and read in English

Please note that only shortlisted candidates will be notified.

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Senior Officer, Quality & Operation Control

Job Description - Senior Officer, Quality & Operation Control

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