Senior Officer, Specialist, Operations, Account Services, Consumer Banking Group Operations

B usiness Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

The Job Description (JD) for this critical position is outlined below. This role is essential for supporting the operations of Credit Card and Unsecured Loan Servicing, encompassing CUL Customer Static Data Information, Credit Card embossing, and overall process management. The primary objective is to ensure the smooth operation of this team to effectively support the following key tasks:

• Daily Operations and Compliance: Support the team's daily operations and ensure adherence to relevant regulatory requirements and control standards.
• Service Level Agreement (SLA) Adherence: Ensure the achievement of agreed Service Level Agreement (SLA) standards and meet customer acceptance requirements.
• Risk Management Support: Assist the Team Leader in periodic risk-based self-assessments, accurately reflecting exception/non-compliance issues, and helping to rectify any outstanding issues in a timely and proper manner.
• Reporting: Prepare operational reports, Management Information System (MIS) reports, and MTK reports.
• Project and System Enhancement Support: Support ad-hoc projects and assist in conducting testing for various system enhancements.
• Customer Inquiry and Complaint Management: Handle internal and external customer inquiries or complaints tactfully and promptly, ensuring responsive problem-solving for inquiries from branches and other units/parties within established benchmarks.
• MCRA Project Involvement: Support the MCRA project by providing user requirements and conducting testing.

Requirement

• Degree holder in business administration, information system or related discipline
• Minimum 3 years experience in consumer banking operations
• Knowledge of consumer banking practices & procedures
• Process transformation mindset with related experience is preferred
• Good analytical and problem-solving skills
• Good interpersonal and communication skills
• Good sense of risk awareness
• Able to perform teamwork & collaborate with teammates
• Proficiency in MS Office

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.