Senior Officer, Treasures Customer Service Ambassador, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

(A) Counter Transaction Handling

• Handle over-the-counter banking transactions, incl. cash, cheque & foreign exchange deposits and withdrawals in an efficient and accurate manner.
• Provide counter services to customers.
• Process account opening and current & savings related procedures.
• Maintain documentation, customer records, correspondence and filing in good order.

(B) Promotion of Bank Products/Services

• Identify & refer potential customers of regulated products to sales staff when handling counter transactions, and if appropriate, cross sell non-regulated general banking products to customers.

(C) Customer Experience Management

• Provide superior service to customers in accordance with the Bank's required service standards and models.
• Process and follow through customer enquiries, requests and transactions to ensure customer satisfaction.

(D) Audit and Compliance Control

1) Adhere to bank's policies, standards, operations guidelines / procedures, security and internal control measures.

2) Comply with the compliance and regulatory requirements and code of conduct, particularly those applicable to the course of selling, i.e. sales staff's licensing and fitness & properness, KYC, IPQ, anti-money laundering & documentation completeness in a/c opening & in each deal.

3) Comply with the registered capacity as well as any conditions imposed by the HKMA. This includes compliance with the applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the SFC.

Requirements

• Minimum 1-2 year's recent teller experience with bank reference
• HKCEE holders with passes in English, Chinese and Mathematics.
• Strong communication and interpersonal skills, with the ability to engage with clients from diverse backgrounds
• Proficient in the use of various banking systems and digital tools to efficiently handle client requests
• Excellent problem-solving and decision-making skills, with the ability to provide tailored solutions to client needs
• Demonstrated commitment to continuous learning and professional development
• Ability to work collaboratively in a team environment and contribute to the overall success of the organization

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:
One Island East

Job:
Customer Service

Schedule:
Regular

Employee Status:
Full time