Senior Officer/Officer, Specialist, Operations, Account Services, Corporate Banking Group Operations

Job Description - Senior Officer/Officer, Specialist, Operations, Account Services, Corporate Banking Group Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

Perform customer setup and maintenance for internet enterprise banking services with accuracy and timeliness
Provide 2nd level client services. Handle customer complaints and resolve / escalate problems in an efficient manner
Handle the day-to-day operations. Perform checking on work done, reconciliation of General Ledger accounts, preparation of transaction and miscellaneous reports, etc.
Comply with statutory rules and Audit / Risk Management guidelines. Report any suspicious / outstanding transaction or incident to supervisor, Department Head and other relevant parties
Participate in UAT for new enhancements. Review business requirements and functional specifications. Prepare test cases and conduct testing
Participate in project initiatives and business development, e.g. customer implementation, business continuity management, review of operational procedures, policies and guidelines; specific and job related training, etc.
Handle regular and ad hoc tasks as designed by supervisor and Department Head
Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required

Requirement

Degree or related Diploma are preferred
At least 2 years of relevant working experience in banking operations and practices
Good knowledge and experience of banking operations and account services processing
Cash products' knowledge and Operational skills
Accuracy and thoroughness in work
Good senses of risk control and management
Result and customer service oriented
Self-motivated with good analytical mind and problem-solving skills
Good team player, supportive and flexible to take up departmental tasks
Good PC knowledge and skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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Senior Officer/Officer, Specialist, Operations, Account Services, Corporate Banking Group Operations

Job Description - Senior Officer/Officer, Specialist, Operations, Account Services, Corporate Banking Group Operations

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