Senior Operations Executive (High Jewellery)

Corporate Profile Chow Tai Fook Jewellery Group Limited (the “Group”; SEHK stock code: 1929) was listed on the Main Board of The Stock Exchange of Hong Kong in December 2011. The Group’s vision is to become the most trusted jewellery group in the world.

Founded in 1929, the Group’s iconic brand “CHOW TAI FOOK” is widely recognised for its trustworthiness and authenticity, and is renowned for its product design, quality and value. A long-standing commitment to innovation and craftsmanship has contributed to the Group’s success, along with that of its iconic retail brand, and has been embodied in its rich 90- year heritage. Underpinning this success are our long-held core values of “Sincerity • Eternity”.

The Group’s differentiation strategy continues to make inroads into diverse customer segments by catering to a bespoke experience for different lifestyles and personalities, as well as customers’ different life stages. Offering a wide variety of products, services and channels, the Group’s brand portfolio comprises the CHOW TAI FOOK flagship brand with curated retail experiences, and other individual brands including HEARTS ON FIRE, ENZO, SOINLOVE and MONOLOGUE.

The Group’s commitment to sustainable growth is anchored in its customer-centric focus and strategies, which are in place to promote long-term innovation in business, in people and in culture. Another asset underpinning sustainable growth is a sophisticated and agile business model. This supports the Group by fostering excellence and extending opportunities along the entire value chain to communities and industry partners across the world.

With an extensive retail network in China, Japan, Korea, Southeast Asia and the United States, and a fast-growing e-commerce business, the Group is implementing effective online-to-offline (“O2O”) strategies to succeed in today’s omni-channel retail environment.

About the Job

The Senior Operations Executive is crucial in ensuring operational efficiency, meeting project deadlines, and driving the overall success of the department and organization. This position plays a key role in representing HJ and collaborating with IT business partners on diverse digitalization initiatives. Additionally, the Senior Operations Executive provides essential support for day-to-day office and store counter operations, offers administrative assistance to senior executives, and takes charge of staff-related arrangements.

Key Responsibilities

Departmental IT Projects:

• Identify and understand the requirements for departmental IT projects. Work closely with the IT business partner to ensure timely and satisfactory project delivery according to the agreed plan.

Office Management:

• Assist in overseeing office operations and services.
• Monitor the departmental budget and ensure activities remain on schedule and within budget.
• Coordinate office activities to ensure efficiency and compliance with company policies.
• Participate in managing office renovation processes and assist in FF&E sourcing.
• Provide administrative assistance to senior executives, including calendar management, travel arrangements, and handling ad hoc tasks.

Retail and Event Operations:

• Provide administrative and operational support to ensure smooth operations at HJ Counters in main stores.
• Collaborate with other departments to facilitate efficient store management.
• Assist in event logistics, including back-of-the-house setup.

Staff-related Arrangements:

• Manage logistics for staff onboarding and offboarding as communicated within the Group.
• Organize and plan staff engagement activities in alignment with CTFJ practices and policies.

Requirements

• Bachelor's Degree holder in any discipline.
• 3-5 years' experience in administrative roles and work experience in retail management is an advantage.
• Self-motivated, multi-task and able to work independently.
• Proactive and solutions driven, with the ability to thrive in a fast-paced environment.
• A good team player with positive mind-set and the ability to deliver efficient working outcomes and overcome challenges under pressure.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint) or other related applications.
• Excellent command in written and spoken English, Cantonese and Mandarin.

We offer excellent career opportunities, attractive remuneration package & benefits to the right candidate. Interested parties please apply by clicking " Apply Now " with a full resume stating the latest and expected salary.

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