Senior Operations Manager

Company : Linklaters Llp

Job Type : Full Time

Hong Kong

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Senior Operations Manager

Purpose

This role is responsible for the effective development, implementation and management of operations for the Hong Kong local office in accordance with the firm's standards and ensuring they satisfy local statutory requirements, as well as supporting the regional agenda by coordinating with other Asia offices and contributing to regional-level initiatives through close collaboration across the Asia network.
To lead and coach other members of the GO team to develop their knowledge, skills and competence.
To provide guidance on best practice across the team.
To monitor and drive forward global and regional best practice initiatives and make recommendations for change as required.

Key responsibilities

Regional coordination

Coordinate closely with counterparts in other Asia offices to ensure alignment of operational standards, processes and best practice across the region.
Proactively share insights from the Hong Kong office and help to implement regionally agreed actions and initiatives locally.
Support the planning and delivery of regional initiatives and projects, contributing Hong Kong perspectives and requirements while promoting a "one Asia" approach.

Office Administration

Responsible for the smooth and efficient running and delivery of all Operations functions in the office in such a way as to meet the requirements of the partners and staff based in that office, and of the clients of the firm served by the office;
Supplier and third-party relationships for all Operations functions (including commercial negotiations, agreement and review of service levels, escalation and resolution of problems relating to goods or services supplied, relations with public authorities, landlord(s), sub-tenant(s), other occupier, etc);
Responsible for the office's international Operations' obligations, including: -

ensure that the office implements and complies with the firm's agreed global and regional Operations' standards, policies and procedures;
promote co-operation between and the firm's other offices worldwide; and
provide management reports and information regarding the Operations functions

Facilities/premises management including building services, procurement of office supplies, furniture and equipment
Contract review or liaison with external contractors, including building contractors, couriers, landline/mobile phone service providers, travel agents, air carriers, hotels, serviced apartments, document storage company
Oversee and administer general insurances (property all risks, business interruption, money, public liability, employees' compensation, computer all risks, household package and fidelity guarantee)
Oversee administration of junk and speedboat licences, insurances, junk diaries, boat captain/ assistant and junk expenses
Oversee and monitor operational services (reception, general office, pantry, document centre, float secretarial, and other general support services)

People

Leadership and co-ordination of operations including:

providing advice, guidance, training and support to operations team in all aspects of their role
co-ordination of regional operations where appropriate
initiating and implementation of best practice initiatives and make recommendations for change as required

Line management responsibility for the staff working in:

general office
reception
catering services team
junk boat team

This includes ensuring the recruitment, development, feedback and assessment of all the above staff.

Resource planning and allocation of general services staff.

Compliance (Policies & Procedures)

Office operations policies & procedures management (including complying to global standards, policies and procedures).

Budgeting and Business Planning

Business planning and budgeting for Operations and monitoring actual spend to budget and reforecast
Resource and headcount planning for Operations and secretarial resources
Space planning for the office

Additionally, the role may support and manage Secretarial Services Team and Document Centre including the below.

Please note that the assignment of these responsibilities will be finalised and communicated with the successful candidate.

Active involvement in management of the Secretarial Services Team and Document Centre to ensure agreed KPIs are met and reassessed as appropriate
Develop and implement best practices across the Secretarial Services Team and Document Centre; and instill a culture of continuous improvement
Be the point of escalation for operational and team issues
Work with the HR Team to drive any resourcing requirements within the Secretarial Services Team and Document Centre
Conduct regular discussions and run performance and salary/bonus processes for the team, liaising with partners, fee-earners and other key stakeholders, and collaborating with the HR team for successful implementation
Highlight any issues to the HR Manager and senior management as required and manage any remedial action

Additional Job Description

Character

Professional, approachable
Strong organizational skills, detail-oriented
Proactive approach with ability to remain calm and focused under pressure or tight deadlines
Strong communication skills, both oral and written
Committed and determined, with a can-do attitude
Strong team player

Education / Qualification

Degree (or equivalent)

Language

Fluency in both oral and written English and Chinese
Good presentation skills

Skills/Practical Experience

Minimum 10 years of experience in an a capacity supporting and working with diverse senior stakeholders within professional services
Experience in managing and supervising sizable teams and working with senior stakeholders
Ability to challenge existing procedures and policies
Strong MS Office skills and good overall IT literacy

Technical Skills:

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Original job Senior Operations Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

About the Company

Linklaters Llp

Purpose This role is responsible for the effective development, implementation and management of operations for the Hong Kong local office in accordance with the firm's standards and ensuring they satisfy local statutory requirements, as well as supporting the regional agenda by coordinating with ot...

Similar Senior Operations Manager Jobs in Hong Kong

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Senior Operations Manager

Job Description - Senior Operations Manager

About the Company

Similar Senior Operations Manager Jobs in Hong Kong

Mobile Apps