Senior Policy Admin Officer/ Officer, Employee Benefits

About FWD Group FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit

About FWD Group

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit

The Job:

• Handle policy administration for new, renewal policies including policy issuance, endorsements and premium follow up for medical business within service standards & assigned authority

• supervise the clerical staff to handle daily tasks

• Handle incoming enquires

• Assist in providing renewal business terms and retention of group insurance business

• To provide supports to both superiors on day-to-day operation and accept any additional responsibility or activities relevant to the department from time to time assigned by the superiors

The Person:

• Diploma or Degree holder with 2-5 years relevant experience

• Knowledge in EB Operation

• Knowledge in underwriting is an advantage

• Qualification of FLMI is an advantage

• IIQE Paper 1,2 licensed is an advantage

• Good interpersonal skill

• Good command of both written and spoken English and Chinese

• Good PC skills including Excel, Word , Powerpoint and Chinese Input

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.