Senior Service Support Officer - Hang Seng Bank (HK)

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking - Corporate Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Senior Service Support Officer.
Principal responsibilities

• Perform system data input and administrative support for credit applications submitted by Relationship Managers (RM).
• Ensure accuracy, completeness, and timeliness of credit application data in accordance with internal guidelines and service level agreements (SLAs).
• Provide consistent administrative and operational support to Relationship Managers throughout the credit application process.
• Assist in monitoring, checking, and gatekeeping credit-related documentation and internal policy requirements.
• Liaise with internal teams to follow up on missing information, system issues, or process-related enquiries.
• Support implementation of new or updated credit-related and internal policies by assisting in communication and reminders to Relationship Managers.
• Proactively identify simple process gaps or data issues and escalate appropriately to enhance operational efficiency.
• Undertake all required activities as directed by line manager or as agreed in annual goals in support of the development of Corporate Banking.

Requirements

• Diploma or above in Business Administration, Finance, Accounting, or a related discipline.
• Proven years of experience in banking, preferably in commercial banking or credit administration.
• Strong PC user with good MS Office or Excel skills
• Ability to understand and interpret numeric data, maintain focus while working with voluminous data
• Understanding in bills operations, credit system, credit approval and related documentation procedures an advantage
• Detail-oriented with strong accuracy and data checking skills.
• Proficiency in both English and Chinese, with fluency in Putonghua preferred
• Ability to build rapport with and relate to a wide range of people.
• Good communication skills to liaise with internal stakeholders.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

You'll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

CMB