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Senior Vice President / Vice President, Head of Corp Account Services, Corporeate Banking Group Oper

icon building Company : Dbs Bank (Hong Kong) Limited
icon briefcase Job Type : Full Time
icon geo-alt Hong Kong

Job Description - Senior Vice President / Vice President, Head of Corp Account Services, Corporeate Banking Group Oper

  • Lead and manage the section to ensure delivery of account services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards.
  • Plan the resources of the CAS team to meet SLA and productivity KPIs.
  • Organize and train a capable team to handle the section's activities.
  • Make continuous improvement in the processes by using new technology and process re-engineering.
  • Drive the operation digitalization and people transformation.
Principal Responsibilities

Process Management
  • Ensure activities of the section are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level.
  • Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously.
  • Recommend and implement appropriate actions in response to regulatory and related developments that impact on operation guidelines and procedures.
Compliance and Risk Management
  • Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirements of the Bank, HKMA, MAS, etc. pertaining to the operations.
  • Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
  • Escalate exceptional/outstanding/suspicious transactions to ED, Head of IBG Operations / MD, Head of Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management Policy
  • Promote staff awareness on regulatory and compliance requirements and internal control standards and ensure all operations are compiled to the statutory and regulatory requirements.
  • Accountable for team control testing including designing tight controls for manual tasks
Team Management
  • Provide direction by setting Key Performance Indicators for staff and monitoring, appraising actual performance against targets.
  • Coach and develop subordinates and guide them in completing their responsibilities.
  • Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty
  • Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practices
  • Optimize team capacity management
Project Management and Others
  • Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems
  • Manage working relationships with internal/external service partners to ensure that a seamless process flows for loan operations, and to support their initiatives for revenue generation and market share expansion
  • Keep abreast of market, business development and practices and share with members
Key Accountabilities
  • Accomplish the job objective and perform the principal responsibilities.
  • Achieve the agreed Key Performance Indicators (KPI) annually.
  • All the work performed by the section is in accordance with established procedures, bank policies and code of conduct.
  • Develop a team with all-around skill-sets pertaining to related processing
Relevant Experience
  • Minimum 15 years of relevant working experience with 5 years' proven track record in managing and leading an operation team of more than 30 members.
  • Sound experience of banking operations and practices
Functional/Technical Competencies

Functional
  • Sound knowledge and solid experience of banking operations and account services processing
  • Cash products' knowledge
  • Operational skills and knowledge
  • Project management skills
Technical
  • Sound knowledge of Gen AI and Agentic AI
  • Sound knowledge and understanding of banking and IT operations and practices.
  • Good leadership and management capabilities
  • Strong senses of risk controlling and management
  • Result and customer service oriented
  • Excellent interpersonal, problem-solving skills and negotiation techniques
  • Self-motivated with strong analytical mind and creative thinking
  • Good communication and presentation skills
  • Good PC knowledge and skills
Education and Professional Qualification
  • University Degree Holder in Finance or equivalent subject
  • Professional qualifications in Banking (e.g. AHKIB) an advantage
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location:
Two Harbour Square

Job:
Operations

Schedule:
Regular

Employee Status:
Full time
Original job Senior Vice President / Vice President, Head of Corp Account Services, Corporeate Banking Group Oper posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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