Service Manager

Gleneagles Hospital Hong Kong (GHK) is a state-of-the-art, multi-specialty private tertiary hospital designed to provide the Hong Kong people with high-quality and accessible healthcare services. Located at Wong Chuk Hang on Hong Kong Island South, GHK provides 500 beds, cutting edge medical technologies and a comprehensive range of clinical services spanning more than 35 specialties and subspecialties. As Hong Kong’s top-notch private teaching hospital, GHK also contributes to the training and development of healthcare professionals, and advancement of clinical research. GHK is a joint venture hospital between Parkway Pantai and NWS Holdings Limited and is managed by Parkway Pantai. Li Ka Shing Faculty of Medicine of The University of Hong Kong oversees clinical governance as the exclusive clinical partner.

Job Responsibilities

• Lead and manage varieties of customer-facing and advisory services in partnership with clinical leads
• Oversee the provision of comprehensive, high quality, patient centred services that meet all requirements of Gleneagles standard
• Review the workforce in line with business requirements to ensure a resilient and sustainable workforce; and look for innovative ways to improve customer service delivery
• Participate in the development and delivery of fee advisory service strategy, staff engagement, and the management of risks in partnership with clinical leads
• Ensure customer-facing staff are compliant with policies, procedures as well as statutory and mandatory training
• Provide reports and updates to senior management

Requirements

• A Bachelor’s degree in Medicine or Nursing
• Equivalent degree and qualification obtained from any recognized institution in China or overseas is welcomed
• Intensive knowledge of medical terminology, hospital fee policy, package products, etc. will be advantage
• Strong interpersonal skills that can well communicate with diverse stakeholders including patients and healthcare practitioners, etc.
• Ability to multi-task and manage time well
• Great analytical and decision-making skills
• Able to lead and motivate a team confidently
• Excellent written and verbal communication skills in both Chinese (Cantonese and Mandarin) and English

The company will help on working visa application for successful applicant who is not a HK resident.

*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!

Interested candidates are invited to submit their resumes with current and expected salary directly via email to [email redacted, apply via Company website]

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