Service System & Digital Solutions, Specialist (Chatbot Development)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.


As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.


To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.



If you believe in developing a better tomorrow, read on.



About the Role


Responsible for driving a journey to leverage and integrate Natural Language Processing and Artificial Intelligence technologies into Chatbot and other digital solutions to better the customer experience and create a next generation enquiry platform.


Are you ready to be part of an exceptional team that is shaping the future of healthcare? AIA, a world-class organization dedicated to improving lives, is seeking an individual with strong work behaviors to join us as a Service System & Digital Solutions Specialist (Chatbot Development). In this role, you will have the opportunity to apply work behaviors such as creativity, adaptability, and problem-solving to enhance the customer journey and revolutionize the way we interact with our customers.


As a key member of our team, your responsibilities will include:

• Identify opportunities to leverage Machine Learning (ML), Artificial Intelligence (AI), Natural Language Processing (NLP) and Speech Recognition focused technologies to improve customer journey.
• Represent the team as the technical specialist to work with IT / Vendors, ensuring Chatbot backend such as DB, APIs, Infrastructures readiness to carry out technical solutions.
• Enhancing customer experience by implementing ML, AI, NLP, and Speech Recognition technologies.
• Conducting regular reviews to enhance Chatbot efficiencies and overall performance.
• Conduct regular Chatbot compatibility and continuous improvement review. Propose direction to uplift Chatbot efficiencies and overall performances.
• Designing language databases for NLP in mixed languages.
• Analyzing diverse data using advanced text analytics skills.
• Proficiency in SQL, Sybase, Oracle, Python, C++, Scala, Java, or R, either through formal education or equivalent experience.
• Participating in system development life cycle or Agile methodology.
• Conducting testing, including user acceptance testing (UAT) and testing after production.

To succeed in this role, you should possess:

• A Bachelor's degree in Statistics, Data Science, Computer Science, Electronic Engineering, Information Engineering, or a related field.
• A minimum of 3 years of relevant experience in ML, AI, NLP, Speech Analytics, or Speech Recognition solutions.
• Strong language database design skills, particularly in English and Chinese.
• Proficiency in programming languages such as SQL, Sybase, Oracle, Python, C++, Scala, Java, or R is required. Equivalent experience in these languages will also be considered.
• Knowledge of system development life cycle or Agile methodology.
• Familiarity with Cloud Technology, such as MS Azure, would be advantageous.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.


You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.