ServiceNow Support Analyst [12-Month Contract]

Our client, a well-known financial services institution, is seeking a ServiceNow Support Engineer to join the operations team on a 12-month renewable contract.

Responsibilities of the Role:

• Provide Level 1 and Level 2 support for ServiceNow incidents and requests.
• Troubleshoot and resolve issues related to ServiceNow modules (e.g., Incident, Problem, Change, CMDB).
• Monitor system performance and ensure compliance with SLAs.
• Assist in configuration, testing, and deployment of ServiceNow enhancements and updates.
• Collaborate with internal teams and vendors to resolve complex technical issues.
• Maintain accurate documentation of processes, configurations, and troubleshooting steps.
• Support user training and provide guidance on ServiceNow best practices.

Requirements of the Role

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of experience in application support, with hands-on ServiceNow experience.
• Solid knowledge of ITSM processes and ServiceNow administration.
• ITIL Foundation certification preferred; ServiceNow CSA (Certified System Administrator) is an advantage.
• Proficient in both spoken and written English and Chinese

Interested candidates should send their CVs in Word format to [email protected]