Specialist Order Management - Customer Compliance (6- months contract)

Coordinating with Vendors and Customers on customer order compliance requirements including shipmarks, labels, samples and in-box sheets for complex and DI focus customers Coordinating 3rd party inspection appointment with Vendor and requesting sample submission from Vendor for lab test for complex and DI focus customers Liaising with Quality Assurance (QA), Customers and/or 3rd party inspectors for escalated quality control issues Providing instructions for samples preparation (e.g., sales samples, inspection samples, shipment samples) as required Obtaining and sharing QC certificates for internal teams Generating the report and Customer Purchase Order for orders ready to be shipped Preparing Letter of Guarantee and requesting Acceptance on Discrepancies as needed Bachelor's degree is required, preferably in business or a related field At least 2 years' experience in the toy industry or related field Good command of written and spoken English Proficiency with PC operations including use of SAP and MS office suite LI-HYBRID