Specialist Order Management - Order Generation

Responsibilities: * Communicating with Customers on proposed ship dates, Sales Order (SO) changes, or any other Sales Order / inquiry related issues for complex and focus customers * Ensuring information entered Hasbro and Customer systems including Speedquote and Retaillink are accurate and provided in a timely manner for complex and focus customers * Providing shipment extension reports, pending issues reports, and order summary to Market Sales and Customer Financial Services (CFS) for complex and focus customers * Generating non-standard customer pro-forma invoices for complex and focus customers * Developing preliminary container load plan for Customer Purchase Order by grouping the ship dates from various Vendors as required * Calculating lead time for consolidation including the voyage time to meet the Customer required Shipping Window * Enforcing price discrepancy control point before Shipping Instruction (SI) release and requesting follow-up action from Market Sales when a discrepancy has been identified * Reviewing both Vendor induced (supply-side) and Customer induced (demand-side) order change requests to assess feasibility before processing in SAP for complex, focus customers and pull in selling strategies Requirements: * Bachelor's degree is required, preferably in business or a related field * At least 2 years' experience in the toy industry or related field * Good command of written and spoken English * Chinese language skills * Proficiency with PC operations including use of SAP and MS office suite